Shipping policy
SHIPPING POLICY
Thank you for shopping with TEEQUALITY. We are committed to preparing and delivering your order as quickly and safely as possible.
1. PROCESSING & PRODUCTION TIME
Some of our products are made or embroidered to order and require additional time to prepare with care.
Processing & Production Time: 1–3 business days.
Please note that processing times may be slightly longer during peak seasons, holidays, promotional periods, or periods of high order volume.
2. SHIPPING RATES & DELIVERY TIMES
We currently offer shipping within the United States.
Shipping costs, when applicable, are calculated at checkout based on your delivery location, order details, and available shipping method.
Standard Shipping: 3–7 business days.
Estimated Total Delivery Time: Approximately 4–10 business days, including processing and shipping.
Delivery estimates are not guaranteed and may vary depending on the shipping carrier, destination, weather conditions, holidays, and other circumstances outside our control.
3. TRACKING YOUR ORDER
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow 24–48 hours after receiving your shipping confirmation for tracking information to update.
You can also use the Track Order page on our website to check the latest status of your shipment.
4. SHIPPING ADDRESS
Please make sure your shipping address is complete and accurate before submitting your order.
If you notice an error in your shipping address, contact us as soon as possible at teequality2023@gmail.com.
We cannot guarantee that an address can be changed once an order has entered processing or has already been shipped.
TEEQUALITY is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer, except where required by applicable law.
5. SHIPPING DELAYS
We work to have orders delivered within the estimated timeframe. However, delays may occasionally occur due to carrier disruptions, severe weather, holidays, high shipping volumes, or other circumstances outside our reasonable control.
We appreciate your patience if an unexpected delay occurs.
6. LOST OR DAMAGED PACKAGES
If your package arrives damaged or you believe it may have been lost in transit, please contact us as soon as possible.
Include your order number and any relevant photos or information so our support team can review the issue and assist you.
7. CONTACT US
If you have any questions about your order or shipment, please contact us:
TEEQUALITY
Email: teequality2023@gmail.com
Website: teequality.com
Our customer support team will be happy to assist you.